Terms and Conditions

Terms and Conditions2019-07-19T12:14:07+00:00
Terms and Conditions 1
Terms and Conditions 2

The provision of services to the participants by DK Grand Safaris & Tours Limited will be subject to, inter alias, the following terms, and conditions.

Tour pricing:
All prices shall be in U.S dollars based on two persons sharing a twin/double bed. Single rooms are available at a higher price than those occupied by two participants sharing the cost. There is an additional single supplement cost. Children rates are also available upon request. The rates chargeable include expenses for the services quoted as per each itinerary and quoted based on prevailing costs at the time of publication or customizing the tour. DK Grand Safaris reserves the right to increase tour price to cover any increased costs, tariffs, and taxes received after the prices are published. Participants should be flexible in the event of an inventory change due to unforeseen circumstances or circumstances beyond the control of DK Grand Safaris such as but not limited to overbooking of hotels, camps, and lodges. All expenses of personal nature are not included including but not limited to; personal insurance, cancellation covers, International flight, visa fees, passport, alcohol, communication charges, laundry, guides gratuities, excess baggage, international departure taxes, meals other than stated etc.

Signing for the tour
To be signed for the tour, a 30% deposit will be required at the time of booking and the balance thereof has to be paid 60 days before the departure date. Booking made within 60 days prior to the date of departures, will be subject to full payment at the time of reservation.

Cancellations policy
Cancellations prior to travel days are subject to a certain percentage per person cancellation penalty fee after the booking is confirmed. All requests to cancel confirmed reservations must be received in writing; More than 90 days $ 400 per person, 89 – 60 days prior to travel day 20%, 59 – 30 days prior to travel day 50% and Less than 29 days prior to travel day 100%.Cancellation for Gorilla Trekking permits in either Uganda and/or Rwanda which are quoted separately attracts 100% cancellation fee.

There shall be no refunds for unused portions of the program/itinerary in the event of unforeseen circumstances and/or circumstances beyond the control of DK Grand Safaris resulting in cancellation or termination of the tour, such as, but not limited to sightseeing excursions, meals and or other pre-arranged services. Refunds are limited to the amounts as stated in our cancellation policy.

Trip Insurance
DK Grand Safaris cannot be held responsible or liable for loss, damage, or theft of baggage or personal belongings, nor for personal injury, accident, or illness. We strongly recommend that you purchase insurance covering tour cancellation and interruption, lost or damaged baggage, medical etc. Baggage is at owners risk throughout the safari unless insured.

Travel Documents
Every participant must be in a possession of a current passport valid for at least 6 months from the date of departure and should have sufficient blank pages for visas and immigration stamps. Obtaining a passport and travel visa is the responsibility of each participant. Health regulations for some countries may require proof of inoculation and/ vaccination certificate which should be in your possession throughout your trip. DK Grand Safaris strongly recommends that you consult with your personal physician. You may also visit CDC (centers for disease control and prevention) website at www.cdc.gov.

Responsibility- Limitation of liability.
DK Grand Safaris and tours limited, its employees, shareholders, officials, directors, successors, agents and all affiliates ( herein referred to as DK Grand Safaris) acts only in the capacity as an agent for, hotels, safari lodges, tented camps, restaurants, airlines, sightseeing and other pertinent services and does not own any of those and in no way shall be held liable in the event of failure by any person or company to render services to the participants, nor shall they be held liable for any negligent or willful act by any such person or company.

DK Grand Safaris cannot be held responsible for any additional cost incurred by participants, apart from what is quoted in the itinerary, due to missed, canceled or delayed flights, omissions beyond its control. All such expenses will have to be borne by the participants. DK Grand Safaris shall not be liable for any direct, indirect, without limitation to loss, injury, accident, damage, attack by animals, sickness, lack of appropriate medical facilities, weather, acts of God, computer problems, terrorism, force majeure, war, quarantine, theft or other criminal acts, death in connection with accommodation, transport, any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers or any other service beyond its control including but not limited to negligence or breach of contract of any third party. DK Grand Safaris assumes no responsibility for and cannot be held liable for any of the above. DK Grand Safaris and its agents will act to their best to assist the participant in case of any danger or where help is needed.

DK Grand Safaris contract with the participants shall always be governed by the laws of the country in which the tour is operating. DK Grand Safaris reserve the rights to subcontract any, all or part of the services. Both parties reserve the right to decline to accept any participant as the member of the tour, or to require any member to withdraw from the tour at any time, when such action is determined by an authorized representative of the company at that particular time to be in the interests of the health, safety and general welfare of the tour group or of the individual participant. Baggage and personal effects are the sole responsibility of the participant at all times.

In regard to credit card payment for tour services with DK Grand Safaris the participant (and or cardholder or cardholders authorized representatives) will not hold DK Grand Safaris and its employees, agents and or its representatives responsible for any other transaction apart from what has been authorized to DK Grand Safaris on the credit/debit card charge authorization form. DK Grand Safaris reserves the right to take photographs and videos during the tour for use in promotional materials. Any participant who prefers that his/her image not to be used for marketing purposes are asked to make their request known in writing prior to departure.


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